1. Introduction

Trackelly ApS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at trackelly.com.

This policy complies with the EU General Data Protection Regulation (GDPR) and Danish data protection laws.

2. Data Controller

Trackelly ApS
Copenhagen, Denmark
Email: hello@trackelly.com

3. Information We Collect

3.1 Information You Provide

Account information (name, email address, company name)
Profile information and preferences
Content you create, upload, or share through our service
Payment information (processed securely through third-party payment processors)
Communications with us (support requests, feedback)

3.2 Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (features used, actions taken, time spent)
Cookies and similar tracking technologies
Log data (access times, pages viewed, errors)

4. How We Use Your Information

We use your information for:

Providing and maintaining our service
Processing transactions and sending related information
Sending administrative information, updates, and security alerts
Responding to your requests and providing customer support
Improving and optimizing our service
Detecting and preventing fraud and abuse
Complying with legal obligations
Sending marketing communications (with your consent)

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract: Processing necessary to provide our service
Consent: Marketing communications (you can withdraw anytime)
Legitimate Interests: Improving our service, security, fraud prevention
Legal Obligation: Compliance with applicable laws

6. Data Sharing and Disclosure

We may share your information with:

Service Providers: Hosting, analytics, payment processing, email delivery
Team Members: Within your organization who have access permissions
Legal Requirements: When required by law or to protect rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our service and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal or legitimate business purposes.

8. Your Rights (GDPR)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for marketing at any time
Lodge a Complaint: File a complaint with the Danish Data Protection Agency

To exercise these rights, contact us at hello@trackelly.com

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the EU/EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Cookies

We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

12. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect data from children under 16. If you believe we have collected such data, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use of our service after changes constitutes acceptance.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: hello@trackelly.com
Address: Trackelly ApS, Copenhagen, Denmark